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In practice, the conversations [...]

by
Polimex Srl, Sergio Ciachir
- 02/11/2019 09:02:00

In practice, the conversations initiated by the visitors will appear in the Discuss module and will also pop up as a direct message. Therefore, inquiries can be answered wherever you are in Odoo.

If there several operators in charge of a channel, the system will dispatch sessions randomly between them.