We're always ready to help you
Check our FAQ section to get answers for all your questions
We're also will be very happy to communicate with you personally
Answers for the frequently asked questions
Can I track the shipment of my order?
If your order is combined with
For the Light Transport, at the order confirmation, we will notify
You will soon receive an email from the Logistics with the code to track your shipment and accurately predict the actual delivery date.
I changed my mind about a purchased product, what can I do?
Have you purchased a product but have you changed your mind? No problem!
You can make the article that does not convince you within 24 hours from the date of purchase.
Return to the selected service of your order and click cancel.
Do not forget that proof of purchase cancellation is essential!
An article I bought has problems, what can I do?
If opening the package you notice that an item is damaged or has a defect in the supplier,
contact the Customer Service Department of the warehouse with a proof of purchase or contact Customer Service.
Which delivery types can I choose and how much do they cost?
If you do not have your transport, you can use the Transport Services designed for you!
Mode and price vary depending on the type and value of the products you have chosen.
For the most voluminous shipments, we combine the transport for shipment, while for smaller orders, you can choose a Light Transport, with advantageous rates! Discover the details and simulate your purchase for a detailed estimate in real time!
Can I check product availability?
Do you want to make sure the product you want is available?
Enter the code that identifies it here to check it in real time.
To buy it online, however, verify that the blue "Order online" button appears on your page.
With one click you will enter it and you will automatically create a virtual order!
Where do I find all the information on a product and how to deploy it?
Search on https://www.polimexgroup.com/ the page dedicated to your product.
By clicking on "Products", below the image of the article, you will find the data sheet (TDS) with all the information
concerning it and the instructions, in PDF format.
If your product is not available on the Polimex Group website or is no longer part of our range, contact us. Together we will find a solution!
What terms to choose for payment?
Payment Terms: L/C, T/T ...
Shrink Sleeve Label troubleshooting
Not relaxed HDPE
Heat active glue or wright film > OPS
Flower on top
Insufficient film shrinkage
Vertical position always
Ink colour change
ink quality, fast shrink in the steam tunnel, insufficient slip characteristics
Excessive ink in HS area > Remove
Separate surfaces of film &container with white/varnish
Scalloped edges > slit bad
Move little bit back solvent to very edge place
Burst seam in HS area
solvent quality, ink contamination, fountain solution in the steam area, insufficient solvent delivery
Ink cracked in the fold
keep U fold always
Absorb heat more in hot air &radiant tunnels > adjust tunnel or less black ink in HS area
Film contact with cold surface&glass > pre-heat prior shrink apply on hot air&radiant, ok for steam
Neck collapse in HS containers
Shrunk too fast
Curl back in the top
No clear area in the top of the label, film shrink faster than ink > Rest important lay flat on the label